Lays being a
product in the snack category is a tangible product. The service provided by
this product is that quenches hunger and has a wide variety of flavours.
Lays has a consumer feedback website
where the customers can lodge their complaints at
and provides
a toll-free number at 1800 22 4020 where the customers can call and express
their inconvenience they faced while the consumption of the product.
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